Soul Cleanse Customer Contract
This page outlines the standard terms and conditions that apply to services provided by Soul Cleanse Pressure Washing. These terms become effective when a client accepts a proposal or estimate issued by the Company.
1. Acceptance of Services
By accepting an estimate, the Client authorizes the Company to perform the listed services and agrees to the terms outlined on this page. The Company is not responsible for damage not caused by negligence, including pre-existing conditions identified during inspection such as loose siding, aged paint, wood, trim, windows, oxidation, landscaping, roofing, or electrical issues.
2. Entire Agreement
These terms represent the full service agreement between the Company and the Client. No verbal statements or modifications are binding unless made in writing.
3. Property Access and Utilities
The Client grants the Company access to the property before, during, and after service as reasonably required. The Client agrees to provide access to an outdoor water source with adequate pressure. If water must be supplied by the Company, additional fees may apply. Company equipment is self-powered and does not rely on the Client’s electrical supply.
Services cannot be performed if active construction is taking place on the property. A $150 cancellation fee may apply if work cannot proceed upon arrival.
4. Scheduling and Weather
Services delayed due to weather conditions or emergencies will be rescheduled for the next available business day.
5. Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing. Late payments may incur a 7% fee. Accounts that become past due may be subject to collection efforts or refusal of future service. Deposits of 20–30% may be required and are non-refundable.
6. Liability and Risk Acknowledgment
The Company uses trained technicians and appropriate methods; however, some surfaces may reveal flaws after cleaning due to age, neglect, or material quality. The Company is not liable for damage caused by improper maintenance, inferior materials, or pre-existing conditions.
The Client acknowledges that plants, siding, paint, windows, roofing materials, and seals may react differently to cleaning. The Company is not responsible for damage resulting from inadequate seals, oxidation, granular loss, or material failure.
7. House Washing and Window Cleaning
Oxidation, blemishes, or imperfections may become more visible after cleaning. Basic window cleaning is included with house washing and may result in water spots. Advanced window cleaning requires screen removal by the Client unless otherwise arranged. The Company is not responsible for damaged or brittle screens.
8. Roof Cleaning
Roof treatments are intended to eliminate organic growth. Results may vary depending on roof material, age, and buildup. Granular loss or discoloration may be more visible after cleaning. Dead growth may take several weeks to fully dissipate. Forced removal of growth requires a separate written waiver.
9. Client Responsibilities
Prior to service, the Client is responsible for securing doors and windows, shutting off exterior electrical outlets, removing pets, children, furniture, vehicles, and sensitive items from work areas, and ensuring a functional water source with adequate pressure.
10. Exclusions and Fees
The Company is not responsible for issues including, but not limited to, oxidation removal, paint runs or fading, water intrusion due to poor seals, window spotting from house washing, unreachable areas, or organic stains that cannot be safely removed.
Additional fees may apply for water supply issues, late cancellations, return visits not caused by Company negligence, returned checks, or screen removal.
11. Media Use
The Client grants the Company permission to use photos, videos, and reviews of completed work for marketing purposes. Personal identifying information will not be disclosed.
12. Damage Claims
Any claims for damage must be reported within two days of service completion. The Company must be given up to 30 days to inspect and address the issue before any legal action is pursued.
13. Legal Provisions
If any portion of these terms is found to be invalid, the remaining provisions remain enforceable. The prevailing party in any dispute may recover reasonable legal fees.
These terms are governed by the laws of Tennessee, Alabama, and Georgia. Any legal action related to services provided by the Company shall be filed in Davidson County, Tennessee.
